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Business Modules NetQ encompasses an integrated set of business modules which maximizes Return on Investment (ROI) by letting network and project support teams do more with less. These modules work together to augment your organization’s ability to manage your network deployment and infrastructure assets more efficiently. Financial Management
This module in NetQ is adopted to track costs associated with deploying the network. It allows customers to define and manage equipment and services provided by third party vendors that may be required to complete a work item such as site acquisition, zoning and permitting, construction, or equipment installation. The Financial module provides a workflow enabled approval process and tracks all purchasing, invoicing, and payment transactions throughout the network lifecycle to better manage budget and control costs.
Network Maintenance
This module in NetQ contains the functions for maintaining and recording the current configuration settings of assets (i.e. equipment, switches, alarms, radio transmissions, etc.) installed in a site. NetQ supports different types of maintenance such as inspection, preventive maintenance, and repair. NetQ leverages maintenance task lists to describe a sequence of individual maintenance activities which must be performed repeatedly within a site.
Asset/Inventory Management
The powerful Asset & Inventory Management module in NetQ helps organizations better manage, supervise, and track the movement of their fixed assets such as equipment and spare parts. You can track asset movement throughout its lifespan, for example from the time it is purchased and stored in the warehouse to a point that it's moved to an on-air site or to a repair center in case it becomes faulty. Integration with ERP systems, PDA, barcode reader, and label printer is fully supported.
Customer Care: Trouble Ticketing/Fault Management
The fully integrated Customer Care module in NetQ offers outstanding trouble ticketing and fault management functionality which is the foundation of a winning customer experience. Efficient and effective customer service can turn this traditional cost center into a profit center for your organization. NetQ is a complete service automation system that helps Network Operation Center (NOC) technicians quickly capture, manage, prioritize, escalate and resolve network related problems based on alerts, faults, or events received from different network elements.
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