Technical Support

When you rely on NetQ solution to complement your business strategy, it’s critical to get prompt responses to technical questions that affect your system’s performance. We offer an array of support services to answer your technical queries accurately and reliably - from anywhere in the world.

From incident management to providing product documentation, Linxoft in collaboration with Pivotal Global Technical Support takes advantage of the practical expertise we have gained from thousands of implementations. You gain from valuable insights and guidance—anytime, anywhere. From our three global hubs (Canada, Bangalore/India, UK) we provide support when you need it. When you want fast access to fixes and updates or want to keep up to speed on new technology, you can get exactly what you need by logging in to our secure, online Customer Portal.

We offer two categories of technical support programs. These are:

• Premium - designed specifically for Licensees of NetQ who require the highest level of Support , Maintenance and Training
• Standard - covers the standard Support, Maintenance, and Training